I encountered problem with ITSI each time I tries to upgrade or install a new deployment.
- upgrading ITSI on version 2.6 on a search-head cluster, to 3.1
- installing a new 3.0.0 or 3.1.2 on a search-head cluster.
Each time I push the ITSI bits from the deployer and wait for the sh rolling restart.
Usually when a problem occurs, the symptoms are : ITSI panels not loading, permissions issues, and nothing in my configure > services and teams even for my admin user.
Looking in the logs, I see in
index=_internal source=*itsi_migration.log*
that one of the shpeer tried to start the install/migration but failed because of permissions of "teams" missing.
I checked, there are no teams in my ITSI (in the manager or in the kvstore collection)
I also see errors on some peers about sh captain not ready.
example :
2018-06-04 15:29:22,979 INFO [itsi.migration] [itsi_migration] [run_migration] [23748] Enable UI
Exception: Failed to import Team settings. ITSI will not work properly until the Team settings are imported. See [http://docs.splunk.com/Documentation/ITSI/3.0.1/Configure/Installationandconfigurationconsiderationsandissues#Run_script_to_set_the_default_team_to_Global this documentation page] for instructions on how to resolve this issue.
raise Exception(error_msg)
File "S:\splunk\etc\apps\SA-ITOA\lib\itsi\upgrade\itsi_migration.py", line 3269, in run_migration
Traceback (most recent call last):
2018-06-04 15:29:22,976 ERROR [itsi.migration] [itsi_migration] [run_migration] [23748] Migration failed from version:None, to version:3.1.2
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